“RCG deliver impressive telecom savings for Europe’s largest chain of writing instruments ‘The Pen Shop’!"

The Pen Shop were currently using an old telephone system with numerous lines for voice calls, faxing and till systems utilised at 28 branches around the UK.

Immediately RCG were able to deliver significant cost savings taking over all exchange, line rental and call charges.

RCG also carried out a consultancy exercise to overview the existing system, identify future requirements and then implement one single consolidated system, to include all of the branches capable of handling all telecom traffic.

New technology has also featured heavily in the system upgrade, RCG have advised and implemented the use of ‘Private Broadband Networks and Voice over IP.

The Private Network will allow The Pen Shop to send other information electronically such as timesheets, takings and weekly newsletters and in addition, a company wide Intranet as well as all inter-site telephone calls free of charge.